Thank you for choosing aurorajewelry.cc. We hope you are satisfied with your purchase. If you are not satisfied with the product you received, please apply for a return and refund if it meets the following refund policy.
Return Period
You can apply for a return within 30 days of receiving the product. Return requests after 30 days will generally not be processed.
Return Conditions
Returned items should be in unworn, unused condition, with original packaging, tags, and all accessories retained. The item should be in its original condition upon receipt and should not affect resale. We reserve the right to refuse a return request if the item is damaged, worn, stained, has missing accessories, or otherwise affects resale.
Return Process
To apply for a return, please contact us via customer service email first, providing your order number and the reason for the return. Packages returned without confirmation may not be processed normally.
Customer Service Email: service@aurorajewelry.cc
Return Address
After your return is approved, please ship the item to the following address:
AURORA JEWELRY LLC
1840 FORSHEY ST
METAIRIE, LA 70001
United States
Please do not return items without confirmation, as this may affect your refund processing.
Refund Processing
Upon receiving and inspecting the returned item, we will complete the refund review within 3 business days. Once approved, the refund will be returned to your original payment account. Actual arrival time may vary depending on the processing speed of the bank, credit card institution, or payment platform.
Unrefundable Situations
Refunds may not be processed in the following situations:
The 30-day return period has expired; The item has been worn, used, or is damaged by the customer; The item is missing its original packaging, labels, or accessories; Additional losses caused by incorrect address provided by the customer, refusal to accept delivery, or other personal reasons; Other situations that do not comply with this refund policy.
Contact Us
If you have any questions about our refund or return policy, please feel free to contact us:
Website: aurorajewelry.cc
Email: service@aurorajewelry.cc
We are dedicated to providing you with professional and timely after-sales service and strive to ensure your shopping experience.