1. What products do you sell?

We mainly offer bracelets, suitable for various occasions such as everyday wear, parties, weddings, anniversaries, and gifts.

2. Which regions do you ship to?

Currently, we only offer shipping within the United States and do not support international shipping.

3. How long does it take for my order to ship?

After successful payment, we usually process and arrange shipment within 1-3 business days.

4. How long will it take for my order to arrive?

After shipment, it is expected to arrive at the designated address within the United States within 3-7 business days. The actual delivery time may vary slightly depending on the logistics situation.

5. How can I track my order’s progress?

After your order is shipped, we will send you tracking information. You can check the package’s shipping status using the provided tracking information.

6. Can I modify my order information?

If your order has not yet shipped, please contact customer service as soon as possible. We will do our best to assist you in modifying the order information. Modifications cannot be guaranteed after the order has shipped.

7. Can I cancel my order?

Orders not yet shipped can usually be cancelled. If your order has already entered the shipping process, cancellation may not be possible; please contact us promptly for confirmation.

8. Will the received product be exactly the same as the picture?

We strive to display product images as accurately as possible, but due to differences in shooting light, display devices, and screen settings, colors may vary slightly. The actual product shall prevail.

9. Is this product suitable as a gift?

Absolutely. Our bracelets feature elegant and sophisticated designs, making them perfect gifts for birthdays, anniversaries, holidays, weddings, and other special occasions.

10. Is this product suitable for everyday wear?

Yes, most of our products are suitable for everyday wear, as well as formal occasions and special events.

11. Can I return this item?

Yes. You can apply for a return within 30 days of receiving the item, provided it meets our return policy.

12. How long does a refund take?

After receiving and verifying the returned item, we will usually complete the refund processing within 3 business days, and the refund will be returned to your original payment account.

13. How to contact customer service?

For any questions, please email service@aurorajewelry.cc. Our customer service team will respond to your inquiry as soon as possible.

14. Is payment secure?

We use a secure payment system and data encryption technology to protect your payment information and personal privacy, allowing you to shop with peace of mind.